Terms of Service

Terms of Service

Last updated: 2026-05-06 Komodo National Park (UNESCO)

These Terms govern your use of komodophinisicharter.com (operated by PT Juara Holding Group, “we”) and any trip you book through us. Komodo dragon on Wikipedia

Booking and payment

A booking is confirmed when (a) we issue a written confirmation, and (b) you have paid the deposit (typically 30%). The balance is due 60 days before trip start (or immediately if booking within 60 days).

Cancellation

If you cancel:

• More than 90 days before trip: full refund minus $200 processing fee
• 60-90 days before: 50% refund
• 30-60 days before: 25% refund
• Less than 30 days before: no refund (we will help apply credit toward future trip if available)

If we cancel (force majeure, weather, regulatory): full refund or rescheduling at your option.

Travel insurance

Travel insurance covering trip cancellation, medical evacuation, and (where applicable) diving is mandatory for all guests. Proof of policy must be provided 14 days before trip start.

Liability

Our liability is limited to the trip cost. Activities such as diving, trekking, and small-boat travel carry inherent risks. You acknowledge these risks when booking and confirm you are physically suitable for the activities you select. We follow PADI/SSI/local regulations for safety and our crew are appropriately certified.

Force majeure

Volcanic activity, weather closures, government restrictions (visa changes, park closures), and similar events outside our control may require itinerary changes. We will offer alternatives or refunds proportional to delivered services.

Photography and content

By traveling with us you grant PT Juara Holding Group permission to use trip photos that include you for marketing purposes (anonymous unless we ask permission). You may opt out at booking.

Disputes

Any disputes will be resolved under Indonesian law (jurisdiction: Bali). We commit to attempting mediation before escalation.

Updates

These Terms may be updated. Material changes will be communicated to confirmed-booked clients in writing. Continued use of the site after updates constitutes acceptance.

Contact

Terms or contract questions: sales@komodoluxury.com
Office: Jl. Pantai Pererenan No.27, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80361, Indonesia